Privacy Policy

Solvehop (Shellpine Pty Ltd ABN 59 649 520 801, trading as Solvehop) is committed to protecting your privacy and handling personal information in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with our services, website or business.

1. What is personal information?

Personal information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and regardless of whether recorded in a material form. This includes names, contact details, payment information, IP addresses, usage data and other details we may collect.

2. What personal information do we collect?

We collect personal information that you provide to us, or that we gather through your use of our services. This may include:

• Contact and identity details: Name, email address, phone number, company name, billing address.
  
  
• Payment and financial details: Credit card numbers, bank account details, transaction history (handled securely via third-party processors).
  
  
• Service-related details: Account credentials, usage logs, preferences, feedback, support tickets.
  
  
• Website visitors: IP addresses, browser type, pages visited, time spent (via cookies and analytics tools).
  
  
• From third parties: Information from hosting providers, payment gateways, subcontractors or public sources where relevant to delivering services.
  
  

We only collect information reasonably necessary for our business purposes.

3. How do we collect personal information?

• Directly from you: When you submit forms, register for services, request a quote, make a payment, contact support or engage our services.
  
  
• Automatically: Through website cookies, analytics tools (e.g., Google Analytics) and server logs during site visits or service use.
  
  
• From third parties: Hosting providers (e.g., usage metrics), payment processors (e.g., transaction details), subcontractors (e.g., project updates) or business partners, with your consent where required.
  
  

4. Why do we collect, use and disclose personal information?

We use personal information for purposes connected with our business, including:

• Providing, managing and improving our services (e.g., website development, integrations, hosting facilitation, support).
  
  
• Processing payments and managing billing.
  
  
• Communicating with you (e.g., quotes, invoices, updates, marketing with consent).
  
  
• Enhancing security, troubleshooting issues and analysing service performance.
  
  
• Complying with legal obligations (e.g., tax records, dispute resolution).
  
  

We disclose personal information only as necessary:

• To service providers and subcontractors (e.g., developers, hosting partners) bound by confidentiality.
  
  
• To payment processors and financial institutions.
  
  
• To professional advisers (e.g., lawyers, accountants).
  
  
• Where required by law, regulators or law enforcement.
  
  

We do not sell your personal information.

5. Overseas disclosure

Solvehop may store or process personal information using cloud services or subcontractors located overseas, including in Australia, the United States, European Union countries and others. Where we do so, we take reasonable steps to ensure overseas recipients comply with Australian privacy laws, including through contractual protections and security measures.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies to improve functionality, track usage and personalise your experience. You can manage cookie preferences via your browser settings, but disabling cookies may limit site features.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, using measures such as:

• Encryption for sensitive data (e.g., payments).
  
  
• Access controls, firewalls and secure servers.
  
  
• Regular security audits and staff training.
  
  

However, no system is completely secure, and we cannot guarantee absolute security.

8. Access, correction and complaints

• Access and correction: You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time and may charge a modest fee for substantial requests.
  
  
• Complaints: If you believe we have mishandled your personal information, contact us in writing. We will investigate promptly and respond in writing. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
  
  

9. Retention

We retain personal information only as long as necessary for our business purposes, legal obligations or dispute resolution, then securely delete or de-identify it.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date. Continued use of our services after changes constitutes acceptance.

11. Contact us

For privacy matters:
Shellpine Pty Ltd trading as Solvehop
Email: [email protected]
Address: 1 / 25 The Links Link, Robina QLD 4226, Australia

Last updated: February 19, 2026